A part of these funds is held by our banking partners: Crédit Mutuel Arkéa or Natixis. The entirety of the funds deposited by our customers is safeguarded in compliance with the relevant legislation. Qonto operates in Germany through its branch OLINDA Zweigniederlassung Deutschland (Warschauer Platz 11-13, 10245 Berlin) with the Permanent Representative Lukas Zörner, registered with the local court Berlin (Charlottenburg) under HRB 213261 B and is under the joint supervision of the ACPR and the German Federal Financial Supervisory Authority (BaFin). Olinda SAS is a licensed payment institution authorized by the French Autorité de Contrôle Prudentiel et de Résolution (ACPR), under the registration number 16958 granted on. If an additional payment provider is using an older platform, then you aren't prevented from modifying orders that have the Payment pending status.Qonto is the commercial name of Olinda`SAS (Société par actions simplifiée), a simplified joint stock company under French law, registered at the Paris Trade Register (n° 819 489 626) having its at headquarters at 18 rue de Navarin, 75009 Paris, France and represented by its President Steve Anavi and CEO Alexandre Prot. You aren't prevented from fulfilling orders, but to ensure that you get paid, wait until the payment status is Paid before you fulfill the order. In this case, before you cancel the order, contact the payment provider to find out if the payment can still be captured. If a payment can't be processed for any reason, or if processing isn't complete before the expiry date, then the payment status for the order changes to Expired. You can also customize the notifications. Preview the default Pending payment error and Pending payment success email notifications in your Notifications settings. To check when an email was sent, access the order's timeline. If you're using a manual payment gateway, then no email is sent. The email includes a Pay now link that the customer can use to try paying again. If a payment fails, then your customer receives an email to let them know that their payment couldn't be processed. If a payment is successful, then your customer receives an email to let them know that their payment for the order was received. When the payment status changes, the restrictions are removed.
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